ETM 560/660
Total Quality Management
Instructor:
Eisenhauer, I.
Location: CAP
Time: Fri, 17:30-21:10
Critical principles and procedures of quality
management in a competitive global environment;
contemporary definitions of quality; quality
in production/services; quality economics;
quality philosophies; planning, organizing, and
controlling for quality; human resource and
empowerment strategies, and QC tools. Case
studies, presentations, term projects, and teamwork.
Click
here
for the most recent syllabus (PDF format)
Prerequisite:
Graduate standing.
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